UNIFY Telephone Systems

Unify telephone systems have led the market for many years now with their user friendly and feature rich product range designed for companies from 5 extensions up to likes of Coca Cola and the English Government with many 10’s of thousands of users.

Unify Handsets

IP Phones

OpenScape range offers exceptional performance in affordable, easy-to-use handsets for a wide variety of users

Digital Handsets

For those who require Digital Handsets we can offer the OpenStage range with a great variety of features.

Wireless Phones

Well constructed, feature-rich and fully integrated with your OpenScape or HiPath voice network, OpenScape wireless phones connect with your enterprise via your wireless LAN or DECT (phone base).

Applications

Bring your team together with Unified Communications

OpenScape UC is everything your team needs to amplify collective effort and dramatically improve performance. All in one neat, clean package, with mobile access to UC capabilities—wherever it’s needed.

Key features

  • Click-to-initiate audio conferencing
  • Web collaboration with document sharing and whiteboarding
  • High-definition video conferencing
  • Presence tells you who is available and how they want to be reached
  • Direct integration with Microsoft Office, Outlook and IBM Lotus Notes
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Mobile Integration

By freeing your workers from their desk, or even the office, OpenScape Mobility increases productivity, speeds up business processes, and reduces costs.

Key features

  • Easy access to UC with OpenScape Mobile and OpenScape Web Collaboration Mobile
  • Connecting anywhere workers through comprehensive VoIP, Video, UC and collaboration capabilities
  • Powerful HD video for team collaboration through a complete range of mobile clients.
  • Robust encryption and authentication through OpenScape Mobile, DECT & VoWLAN handsets
  • An easy-to-use management interface

Contact Centre

Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.

Inbound Contact centre features:

  • Call routing and call backs
  • Integrated database with real-time and historical reporting
  • Integrated basic IVR
  • Pre-packaged CRM plug-ins
  • Call reporting

Outbound Contact Centre features:

  • campaign management
  • 500 agents per communication server, 10,000 agents per system
  • Skills-based routing and reporting of inbound and outbound phone, email, and web chat
  • Integrated IVR for campaigns, notifications, surveys, advertising, etc.
  • Do-Not-Call (DNC) compliance
  • Call recording

Benefits of Unify Telephone Systems

Workforce optimisation

Quality monitoring

Reliable

Intelligent Contact Centre

Features rich

Easy integration with other applications

Key Features of Unify

Call handling

Voice Messaging

Call Management

Voice recording

Fixed Mobile convergence

WLAN

Management Reports

Intelligent call routing

Unify Support

If you’re looking for a new maintainer for your Unify Phone System you couldn’t come to a better place than Midland Telecom:

35 years trading history

Multi Award winning

From complex networks to the smallest of systems

Qualified team of experienced Engineers