Telephony

Business as Usual

Midland Telecom are offering a total remote working solution to ensure your business can still thrive whilst many are working from home.

Within a couple of months restrictions are going to be lifted with distancing measures still in place for many businesses.

Are you ready for a surge in business, is your homeworking an afterthought, are you open for business as normal using the set up you have?

If you convert your Traditional Fixed Telephone Lines (Analogue, PSTN, ISDN2, ISDN30) to one of our SIP or Cloud Hosted products you will be able to operate normally, even if you still require staff to work from home.

Its approximately 30 days to complete a full conversion so contact us now to start discussing your options.

Talk to us now on 0121 214 1111 or complete the contact form at the bottom of this page.


Our Solution

One of our most popular solutions is to combine the use of Microsoft Teams and Agent Ready to maintain high level functionality whilst employees are working remotely. This offers a professional appearance and flexibility for your business so that it can take in its stride any future changes in manning and distancing restrictions.

Agent Ready combines your company telephone calls with Microsoft Teams on your computers, tablets or mobile. It allows full and flexible routing of your call to suit new and evolving ways of working. This is covered in more detail below under the sections for Teams and Agent Ready.

Microsoft Teams will allow you to communicate smoothly as a business between employees, customers and suppliers with a wide range of calls and meeting options. Microsoft Teams and it’s features are covered more below.

This can be taken on as a standalone product or can be integrated to your existing Telephony System to assist with remote and home working.


Microsoft Teams

Once your business is setup on Microsoft Teams, you can access it by downloading the desktop application through your browser or tablet/mobile app via your app store for free.

Teams Voice is an addition to your existing Microsoft 365 Teams subscription allowing you to make, receive and handle external telephone calls in addition to the ability to communicate internally and setup meetings, which are already part of your Teams service.

You will retain all the key functions of a normal Desk Phone but with the flexibility of being able to take it wherever you are in the Office or World via a convenient and user friendly App on any or all of your preferred devices.

If there is any hesitation about removing all Desk Phone’s, Midland Telecom can provide a range of Teams Optimised Yealink Desk Phones.

Teams is available as a standalone service or can be integrated with other Telephony Systems or Services such as Agent Ready to provide a feature rich service.


Agent Ready

Agent Ready is available as a back end Auto Attendant and Call Routing tool or it can also be utilised to allows users to log in and out of your Phone System with ease. It is available to user via web browser or mobile app.

Agent Ready allows you to distribute calls from a single telephone number to a group of phone lines, through hunt groups. Using the Agent Ready app, your staff can easily log in and out of their queues (or “hunt groups”) they are in to ensure you don’t miss a single call.

Designed to be simple to use, workers can log in and out manually, through a schedule or controlled by an admin or supervisor. Agent Ready generates usage statistics to easily monitor and improve work flow.

This product combined with Microsoft Teams will allow your business to function seamlessly giving you and your employees flexibility in their remote working environment.

Key Features of Agent Ready

  • Manual Login & Logout
  • Administrator Control
  • Scheduled Login & Logout
  • Usage Statistics

Like Microsoft Teams each user can opt in or out of receiving phone calls and can change the routing of their calls to their home phone, mobile or through their computer using Teams.

You can also observe and tinker with the main menu of your company’s calls, seeing who is answering which departmental option.

Keep an eye on your company performance which can be checked to see if you are missing calls using the simple statistics button.

See below the screenshots of the Agent Ready Menu where you can manage and make quick changes to department ring groups.

Midland Telecom will route your calls to a main attendant menu just like you are at the office.

Distribute calls to a mixed pool of workers at home or office and deal with changes on a daily basis.

Agent Ready is available as a standalone product to route calls to alternative numbers, such as mobiles, or as described can be linked to Microsoft Teams to provide a feature rich service.


Why Midland Telecom for Microsoft Teams?

With over 35 years of experience providing our customers with Telecommunications & IT solutions, you can be assured your Business will be supplied with the best solution combined with the best support.

Microsoft Teams Voice is available from Microsoft or Midland Telecom. You won’t pay any more for the service through Midland Telecom but you will have the value added benefit of access to our in house and local Microsoft accredited Staff who will hold your hand throughout the planning and setup process, configure Teams Voice for you, demonstrate how best to utilise your Teams Software and will always be on hand to answer any questions you have and tweak settings to optimise your setup.

None of the above benefits are services Microsoft offers without a significant investment in professional services or accredited training courses incurring you extra costs and delaying any deployment by weeks. Which is why we include our professional services and support as part of the package.

The Best Solutions

Our range of solutions allow you to choose the best option for your business.

The Best Support

Our Support team are at the end of a phone or computer and ready to help with any issues you may experience.

Professional Image

With our remote solutions your business can operate as usual regardless of where staff or located.

Require further information or assistance? Contact us now on 0121 214 1111 or complete our contact form below.