Teams Voice is an addition to your existing Microsoft 365 Teams subscription allowing you to make, receive and handle external telephone calls in addition to the ability to communicate internally and setup meetings, which are already part of your Teams service.
Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.
Contact centre integration
Connect to your favourite contact centre software.
Access voicemail messages and transcriptions anywhere from any device.
Microsoft Teams-certified devices
Have a consistent Teams experience on personal and shared devices.
Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.
Cloud compliance recording
Easily connect to partner compliance recording solutions.
Add flexibility to meetings with a dial-in number, included in every online meeting.
See how simple it is for yourself
Teams is available as a standalone service or can be integrated with other On-Premise or Cloud Based Telephony Systems to provide the additional feature rich services you requires whilst protecting your existing investment.
All the key functions of a normal Desk Phone are retained with the added flexibility of being able to work from anywhere in your Organisation via a convenient and user friendly App on any of your preferred devices.
If there is any hesitation about removing Desk Phone’s, Midland Telecom can provide a range of Teams Optimised Yealink Handsets for those users that are more comfortable still using a Handset.Download the Brochure
The Best Solutions
Our range of solutions allow you to choose the best option for your business.
The Best Support
Our Support team are at the end of a phone or computer and ready to help with any issues you may experience.
With our remote solutions your business can operate as usual regardless of where staff or located.
With over 35 years of experience providing our customers with Telecommunications & IT solutions, you can be assured your Business will be supplied with the best solution combined with the best support.
Microsoft Teams Voice is available direct from Microsoft or a Microsoft Partner like Midland Telecom.
You won’t pay any more for the service through Midland Telecom but you will have the value added benefit of access to our in house and local Microsoft accredited Staff who will hold your hand throughout the planning and setup process, configure Teams Voice for you, demonstrate how best to utilise your Teams Software and will always be on hand to answer any questions you have and tweak settings to optimise your setup.
None of the value added benefits are available direct from Microsoft and if obtained via your IT Provider can incur a significant investment in professional services or the requirement of accredited training courses for internal Staff incurring you extra costs and delaying any deployment by weeks.
This is why Midland Telecom includes our professional services and support as part of the package.