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 Samsung Telephone Systems

Midland Telecom  have been installing Telephone Systems for over 30 years. Since then we have watched Samsung rise through the ranks to become one of the UK’s leading suppliers of business telephone systems.

Their courage in spending on Research and Development and their mastery of the Mobile and Wireless communications markets means Samsung now lead the field for innovation and integration with the desktop and mobile.

Take a look at the breathtakingly advanced call shifting from the mobile to the desktop and back from the desk to the mobile, it leaves the competition years behind Samsung.

Samsung Handsets

Samsung’s range of models offer  a wide variety of stylish terminals, suitable for use in the office, at home or in any wireless enabled location.

IP Phones

Stylish and ease-to-use, you can choose between our latest range of US or European Telephone System Styles.

Digital Handsets

For those who require Digital Handsets we can offer the best handsets on the Market.

Systems

Find out what system you require based on the number of extensions you need.

Samsung Applications

CRM integration with Samsung XCHANGE

Whether you are a small organisation with one site or a large organisation with multiple sites, using Samsung  Xchange lets your employees connect their telephone to their office computer and mobile,making them more productive.

Features:

  • Connect to your company’s CRM database
  • Dial from your CRM application
  • Quick-search list of other extensions and colleagues, including their mobile, and see
  • their status at a glance
  • Completely control your handset from your PC or Mobile.

Samsung Contact Centre

Automate essential processes and functions with Samsung Contact Centre. 

Inbound Contact Centre features:

  • Prioritise certain type of callers based on their
    profiles
  • Call routing and call queueing
  • Arranging callbacks
  • Detailed reporting on performances

Outbound Contact Centre features:

  • Automatic diallers
  • Campaign management
  • Quality monitoring
  • Call recording
  • Reporting

Call recording

With Call recording you can manage calls from a single work station or server. You canstore, find, playback and archive calls in just one click.

Features:

  • Multi-site recording
  • Call tagging/notation
  • Trim and extract
  • Audit trail of user access and
    playback
  • Extension tagging
  • Automatic Stop/Start with optional CTI*
  • Integrated to your Office Servsystem

Mobile Integration

The Samsung WE VoIP solution is a smartphone application specifically designed for business users working not only remotely, but also inhouse. 
Features:
Receiving a call
  • One number, simultaneous ringing 
  • Context aware delivery via Wi-Fi or public wireless 
  • Calling line ID delivered 

Making a call

  • Smart routing of mobile and internal numbers
  • Optional fast routing through enterprise network 
  • Control of calling line ID 
  • Roaming from WiFi to Mobile network during a call 

During a call

  • Seamless move to and from desk phone 
  • Call recording
  • Call control

Samsung Telephone System

Call reporting

Samsung Insight is a business productivity tool
that monitors inbound and outbound calls to help businesses understand their communications and manage customerfacing teams.

Features:

  • Key business metrics can be accessed viaa web browser on any computer or
    mobile device
  • Intuitive dashboards and wallboards deliver powerful call data visualisation via the browser
  • Lightweight and easy to deploy
  • Seamlessly upgrade to other modules int he suite for call recording, realtime wallboards and dashboards which show live calls queuing analytics and user presence

Contact us

We will get back to you within the next 1 – 3 working hours.

At Midland Telecom we offer:

24/7 Support

We look after every aspect of your telecoms, one bill and one number to call for support. You can rest assured that you can hand over the responsibility of your telecoms to us.

Expertise

Based in Birmingham, we are a business telecoms provider with 30 years trading history.

Innovation

We have a team of developers who look after the latest product development to introduce the latest features and applications on the market.

Convenience

We have a minimal commitment with an all-inclusive cost per month and no termination fees
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