Webster & Horsfall- Providing Wire, Wire Rope and Green Energy

The Background

Latch and Batchelor is a specialist UK manufacturer of wire rope for mining, haulage, structural and general engineering applications. Today they supply specialist mining rope to long standing customers in Brazil, Canada, Zambia, France, Mongolia, UK, Democratic Republic of Congo, Australia and Ghana.

Webster & Horsfall are one of the UK’s leading manufacturers of specialist wire providing bespoke products to a diverse range of clients throughout Europe, North America and Asia.

Tyseley Energy Park (TEP) is determined to drive industrial growth alongside the green technologies sector. This dedication and passion for innovation stems from its 300 year old history, a family business since its establishment in 1720, this future focused energy park sits on one of the UK’s oldest manufacturing sites, Webster and Horsfall.

The Challenge

Webster and Horsfall is a group of companies engaged in the manufacture and distribution of wire products in addition to a new venture, creating an energy park. Communications is critical to their business. However, their existing communications solution was not meeting their expectations with daily failures causing them downtime, missed communications and frustration.

They wanted a cloud based reliable solution which would provide their core communications solution in addition to the opportunity of using new team based collaboration in the future delivered by a local and supportive supplier.

The Solution

As a trusted Unify partner, Midland Telecom seamlessly migrated the customers old cloud solution to the new Unify OpenScape Cloud.

Midland Telecom were able to satisfy the requirements of Webster and Horsfall by providing them with the following to the group based in their Birmingham site:

  • OpenScape Cloud
  • Circuit User Licenses
  • OpenScape CP Phones- CP100, CP200, CP600E
  • Voicelink SIP trunking

Digital Journey

A key aspect of their requirements was that Midland Telecom could deliver seamless migration from their existing solution to the new as well as being extremely reliable – due to their previous issues.

Initially the customers focus was just on a voice replacement. However when time was spent, with help from Midland Telecom, to see the benefits of the Circuit application for both voice and team based communications, the benefits of both were clear.

The customer is now using the Circuit application to manage all their external and internal communications, combining the benefits of hunt group working with Circuit conversational communications plus conferencing capability to their supplier base.


The customer has already seen a massive improvement due to the reliability of the OpenScape Cloud solution but also the solution is simple to adopt and use.

The addition of Circuit has been a massive surprise and benefit to the customer who has really seen how a tool such as Circuit can make them more productive and makes working easier in terms of sharing information, meeting and conferencing.

The customer’s most significant benefits to switching to Midland Telecom can be seen below:

  • Reliable voice communications
  • Local support from a trusted Unify partner
  • Simple deployment
  • Phones and voice features which exceed their needs
  • Use of Circuit for voice and team collaboration on desktop and mobile devices
Microsoft Gold Partner
Sophos Silver Partner
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Atos Unify Partner
Authorised EE Reseller Partner
O2 Reseller