Midland Telecom successfully defuses Guhring Ltd emergency situation

When a 500lb Bomb was discovered on their doorstep in Aston, Birmingham, Guhring Ltd along with other Midland Telecom Customers and Local Residents were immediately evacuated at an instant notice.

This caused huge disruption for the entire North Birmingham and everyone commuting in from this direction as the A38 Expressway, M6 J6 and Trains were closed for over 48 Hours. This was extensively covered in the news but what wasn’t mentioned and sometimes Businesses fail to plan for, is the “Disaster Recovery” and what to do in this or similar situations when you are removed or evacuated from your premises at an instant notice. It isn’t important at the time but soon after you need to think about how this affects your Business and Customers trying to contact you.

The shocking news is that according to recent statistics over half of UK SMEs don’t have a disaster recovery plan in place to protect their business against telecoms outages, network outage and other IT disasters and of the SMEs that do have systems in place, 83% admit their preparations are ‘less than excellent’*.

Thanks to the Cloud Voice Services (SIP Trunks) and Unify Telephone System, Midland Telecom was able to instantly place an emergency message on Guhring’s Telephone System notifying callers of the Emergency Situation and setting up diverts for important Inbound Numbers to go through to various destinations including multiple Mobile Numbers.

Using Cloud Services opposed to Openreach Lines this was setup instantly and solely controlled by Midland Telecom at a moment’s notice.

What Chris Weston, Production Manager at Guhring says about Midland Telecom:

“Just a quick thank you for your support yesterday with the divert for our phone lines.

I am pleased to say we are now back on site and playing catch up!

Let’s hope we don’t ever have to do it again but it gives us confidence that we have a robust solution if it ever does.”

Business Continuity and disaster recovery Specialists

As a Service Provider looking after thousands of business customers’ telephone lines, phone calls, telephone systems, mobile phones and internet access, Midland Telecom can offer multiple bespoke solutions to protect your business against all eventualities.

At Midland Telecom, we provide instantaneous and seamless, complete or partial diverting of all incoming calls on an individual phone number basis to any alternative phone anywhere, including hosted voice recordings of all diverted calls. We also make sure that all our customers have a disaster recovery plan and business continuity plan in place and a 24/7 emergency number to call for all eventualities.