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Unify selected by Nissan Motor (GB) Limited to transform communications

  • On September 21, 2016

Tue, 16 Jun 2015

“Midland Telecom implements Unify’s OpenScape Contact Centre solution to give Nissan Motor (GB) Limited’s Contact Centre greater control over operations, increasing customer satisfaction and improving agents’ efficiency.[…]

Nissan Motor (GB) Limited is a UK subsidiary of Nissan Europe, a Japanese multinational automobile manufacturer. Nissan prides itself on providing the best possible customer service and aftersales support to its extensive customer base. As such, finding that the existing Alcatel system was no longer fit for purpose, Nissan soon recognised that its efficiency was being compromised due to a lack of visibility into how the contact centre was operating. After working with Midland Telecom in the past, Nissan was recommended the Unify OpenScape Contact Centre solution, a decision which was also supported by an in-house consultant. After considering a cloud solution, Nissan made the strategic decision to go with an on premise solution allowing full control over data and communication.[…]

James Deacon, Customer Services Manager at Nissan Motor (GB) Limited comments: “The automotive sector is undergoing a period of massive change. Technology is accelerating the way we do business and customers are expecting faster rates of response to queries. At Nissan we have a history of adapting to meet customer needs and as a result we are constantly innovating. Midland Telecom and Unify have helped us in the most recent step of this journey enabling us to communicate in a clear and consistent manner.”[…]

In addition to the infrastructure changes Midland Telecom has implemented, it will also be providing Nissan with ongoing support and maintenance services.”

Source – Unify, http://www.unify.com/uk/news/83779451-DBAC-43A8-9068-DE0819214324/

 

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