SMB Unified Communications Adoption Rising

Mon, 10 Jun 2013

In a recent study entitled ‘The True Value of UCC to Small and Medium-sized Businesses: Why They Can’t Thrive Without It’, an array of interesting results were returned, highlighting a steadily increasing awareness of the technology throughout the business world, and how those businesses are using it. Moreover, the study demonstrated that unified communications are slowly but surely becoming a necessity in all businesses who wish to compete and succeed. Why? Because it delivers communication control like no other integrated solution.

Tools of the Trade

With the importance of these specific tools becoming clear to adopters of the technology, unified communications are allowing SMBs to function in ways they couldn’t previously, simply due to logistics. It was found audio conferencing and VoIP tools were used most across all businesses reviewed, each hitting around the 80% mark. These types of tools give employees and the business as a whole a new lease on how work is carried out, managed and of course, communicated. It was also found that, coupled with the instant messaging functionality of the systems, remote teams could easily be brought together and productivity was enhanced in ways it wasn’t before.

Collaboration Revolutionized

Accelerated decision-making was another key benefit of a unified communications environment found across many surveyed businesses. With all necessary data available in real time, to both local personnel and aforementioned remote teams, as well as collaborative utilities such as video conferencing, decisions can be discussed and agreed upon immediately. This in turn increases the pace of the company and helps to keep it on the cutting edge of its industry.

Clean and Easy

One of the most significant factors in regards to adoption, the report highlights, is ease of use. Whilst unified communication brings a lot of complicated procedures together, it also simplifies them, delivering an accessible and easy to follow dashboard and user interface centred around convenience. The systems available from us here at Midland Telecom follow this mantra of incomparable collaborative power whilst remaining simple and straightforward for the end user to do what they need to do with minimal disruption.

Contact us today for more information on why businesses all over the world are choosing a unified communications solution to stay ahead of the game!