Thu, 02 Jul 2015

MyCalls Desktop suite, an excellent add-on to MyCalls Basic, is a user friendly application designed to work with the NEC SL1100, SV8100 and SV9100 telephone system.

MyCalls Desktop can integrate with many modern SQL and TAPI databases such as Goldmine, Act, Sage and Outlook to allow those databases to “screen pop” on an inbound call.

This is aimed at customer service and efficiency so that the inbound caller can be greeted correctly as the user knows who has called and the appropriate database screen has been popped in front of them. This is proven to save time and ensure increased productivity. To learn more watch MyCalls Desktop demo.

MyCalls Desktop Key Benefits

• One click to dial – With the status of all extensions visible on screen
• Screen “popping” – Reduce the time taken to handle a call and improving customer relations with the ability to answer the call knowing who is calling in before you answer
• Enhanced Personal Performance – Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity

MyCalls Desktop can be purchased in single user and multiple user bundles and can be applied easily by our engineers. For more information have a look at the brochure MyCalls or get in touch with us today on 0121 214 1100.