- On August 18, 2016
Mon, 24 Aug 2015
Why should a business consider improving facilities for staff to work from home? You probably don’t know… But you are missing out on greater productivity, improved customer service and lower costs.
Flexible Working – The Communication Envelope And Multi-Layered Devices
The introduction of the tablet and the growing screen size of the average smartphone, coupled with good 3G and 4G mobile coverage and decent broadband speeds, has really opened up the communication envelope.
- Frequently many staff use their mobile devices at the same time as watching TV
- Many staff now clear their first batch of e-mails before they leave for work
- Increasing numbers of enquiries are now received when workers have time to research new products and services, before the working day starts or after it ends
Business habits are changing to match these new technologies and behaviours. Although entirely voluntary, these behaviours improve productivity.
Improve opening hours
It’s often not worth keeping a building open for the few employees that might need to stay on for the odd enquiry that comes in after 5.30pm or before 8.30am. But you may give yourself a distinct advantage if you advertise your opening hours an hour earlier or later that the competitors do.
You might be employing lots of full-time staff when really you just need some extra part time staff. Why don’t you employ them? Because nobody wants to commute for an hour, to work for a couple of hours, then sit around unpaid till you need them again and then commute home. But there is an army of skilled workers who can do just that like mums who don’t want to return to work full time, disabled workers, workers who only want to work part-time.
Outgrown your office? Lease needs renewing? Regional office does not pay? Why not add more home workers to bridge these circumstances and save big overheads. Travel expenses are also inflated by attending offices for short meetings.
How Can Unified Communications help?
One of the key objections of Directors to home working is a lack of supervision and team collaboration. This is where the Unified Communications (UC) comes to the rescue. There are key features for supervision and team management.
- Ability to observe call activity through a busy lamp or presence indication
- One touch communications and the ability to see a busy home worker “on a call” indication
- Improve team involvement with a video conference and web collaboration
- Improve supervision with one touch face to face meetings, as well as team meetings
- Team involvement with shared statistics on team performance in a screen banner
Contact Centre software packages greatly increase the depth of supervision and any worker involved in a team of staff would be immediately exposed when leaving their workstation.
What Do You Need For Successful Home Working?
A simple router setting on a dedicated home broadband, will enable a VPN that permits all of the above facilities, combined with a modern IP based telephone system with a Unified Communications software package. There are seven key facilities for successful home working:
- Access to central computing, databases on the same computer network
- Make and receive phone calls from the main company numbers, hold and transfer calls
- Access to e-mails
- Internet access
- Participate in and interact with others in meetings
- Hold “face to face” individual meetings with a webcam in a laptop or desktop computer
- Workstation area away from distractions
Discover how OpenScape Business can help you or for further information call us today on 0121 214 1100.