- On December 27, 2017
Dunns Imaging are a professional printing company specialising in the delivery of photographic print, digital press products and services, including wedding albums & books, canvas wraps, acrylic framed products, photobooks, photographic pack printing, short run promotional books for business marketing and promotion.
Founded in 1902, the business has served thousands of Professional Photographers all over the UK and has recently developed their own Designer software full of templated products to help clients customise their own prints in seconds.
Upgrades & Resilience
Dunns Imaging has been a customer of Midland Telecom since 2014. As they have grown as a Business and embraced New Technology their requirements have also progressed.
Dedicated Internet Access
With an increasing number of professional photographers using digital devices to take photos there is an essential requirement to improve internet connectivity, stability and ensure guaranteed Upload & Download Speeds to be able to receive big files in seconds and without interruption.
Dunns initially entrusted the provision of their Leased Line internet service direct with a household name that despite months of struggles could not deliver on their promises and was not able to provide the direct hands on support required for a growing business such as Dunns.
At Dunns Imaging their professionalism lies in Printing and with the business continuously growing they quickly needed a reliable provider who could take the reins and sufficiently manage their services for them. Having proved themselves as a Trustworthy and Reliable Provider Midland Telecom was given the opportunity to also supply the Leased Line internet connection.
“We had so many troubles with our current internet provider that we needed to urgently find a new solution. We couldn’t carry on with a supplier who didn’t let us concentrate on our job. We already knew Midland Telecom, they have always promptly answered to all our questions and doubts. Their customer service has always been outstanding, that’s why we moved our leased line over to them.”
Gary Denham, Managing Director at Dunns Imaging
Due to the months of problems and delays they faced with their current service provider the decision was made by Dunns to move their Primary 100Mb Leased Line internet circuit over to Midland Telecom with plans in the future to also migrate the Secondary Connection so we can provide a seamless failover solution.
At the same time as completing the project for their Primary 100Mb Internet Service Midland Telecom added in some additional Telephony Resilience. In 2014 Midland Telecom provided a new and modern NEC SV8100 Telephone System and moved Dunns Imaging’ lines from traditional copper lines to SIP trunks.
After 3 years this has received an upgrade to the NEC SV9100, this has enabled Multiple SIP Carriers for extra resilience and embed applications including Mobility, Unified Communications (InUC) and Toll Fraud Protection (InGuard).
In addition to a Dedicated Fibre Internet Connection and all their Extra Resilience, Dunns Imaging now benefit from a single point of contact for all their data & telecom needs with a fast, prompt and personal service they can rely on.
“Thanks to Midland Telecom we can now relax and concentrate on our business.”