0121 214 1100

 Business Telephone Systems

Hosted phone systems

 

Midland Cloud Voice (MCV) is our intelligent business PBX system, hosted in the cloud without the need for installation and maintenance of a phone system on-premises. Your business will pay a monthly fee to use the system, which is connected to your office via a public or private Internet connection. The only equipment you will typically have to buy are desk phones. You will not need to buy voice service as the provider delivers that as well.

On-premises phone systems

 

We offer on-premises business telephone systems for those who are looking for a traditional solution at their office. We are fully trained and approved installers of leading brands such as NEC, Samsung and Unify telephone systems. Typically, businesses opt for on-premises telephone systems because they want full control of the system, which includes moves, adds, changes, fine tuning network settings, advanced IVR creation, and more.

Our Brands

Samsung Phone Systems

If you are looking for a stylish phone system with the latest technology you couldn’t choose a better brand. Samsung offers seamless Smartphone and WiFi Integration with Samsung Phone Systems and powerful unified communications applications to increase your employees productivity. Price competitive from a handful of users to several thousand and backed up with an impressive line-up of applications, you will be impressed with the overall package from a trusted and reliable brand.

NEC Phone Systems

If you are a small-medium business looking for a secure and convenient telephone system, NEC is the best solution for you. With the toll fraud monitoring application included in the package you can prevent unauthorised calls combined with instant text alerts and blocking so you’ll never worry again.

Unify Phone Systems

If you are looking for professional contact centre and unified communication features, Unify has the industry leading applications for your business. You can seamlessly manage everything from your day to day telephony use to calling records, agent workflows and campaign strategies all in one platform.

Our Services

Business continuity and Disaster recovery

As a Service Provider looking after thousands of business customers’ telephone lines, calls, systems, mobile and internet access, over the last 30 years, Midland Telecom can give you some practical advice on what is most likely to happen and what you can do in reality, to shore up your systems, that is easy to deploy and economic.

There are several main categories where you might want to deploy business continuity methods, here are a common list in order of frequency or likelihood:

  • Normal fault
  • Loss of power
  • Construction works or vandalism and metal theft
  • Extended, repeated or major fault beyond SLA
  • Lightning strike nearby
  • Evacuation of your building
  • Lack of human resource
  • Fraud attack
  • Malware attack

Moving premises

Planning the connections of your telecoms in advance of choosing and committing to new premises is a vital step for any business to take.

At Midland Telecom we frequently see customers frustrated of not to be able to even moving to new premises for several months because their telephony and internet access is restricted.

At Midland Telecom, we offer a FREE check-up of your new premises with NO obligations!

Support and Maintenance

At Midland Telecom we don’t just specialise in installing leading phone systems but we also offer full maintenance support and aftercare once your system is in place. Our customer-centric approach to business ensures that you always receive a First Class level of support, as and when you require it.

  • Initial Training: by our engineers to your IT
  • Post-installation support: manuals and online tools to get the most out of your new telephone system.
  • Remote support: Many problems can be solved with you over the phone, avoiding longer than necessary equipment downtime and service technician visits.
  • On-site support: from manufacture-trained engineers
  • Notifications and assistance: in implementing new relevant industry software updates
  • On-going recommendations: of additional features and free updates that will enhance your telephone system.

Lines and Calls

          We offer tailored packages to help your business to keep costs down

Upgrade & Repair your Phone System

With over 30 years of experience in the
telecommunications business, Midland Telecom is able to provide top quality repairs and upgrading solutions for your needs

Testimonials

"I've always found Midland Telecom to be a competent, easy to work with supplier, who have assisted in our growth plans with ease and professionalism."

Matthew Nicholson

Matthew Nicholson

Head of Technical Services at Birmingham metropolitan College

"Midland Telecom demonstrated that they had professionalism, expertise and skill sets to deploy this outstanding Unified Communications Package to our Global operation. They made this daunting project a reality with very little fuss."

Bob Martin

Bob Martin

IT team

"We are very happy with the system installed by Midland Telecom. Thanks to the Application NEC MyCalls Manager we are now tracking the volume of incoming calls in each site and monitoring employees performances in real time. I would recommend Midland Telecom to all the Businesses that want to gain competitive advantage."

Sara Harris

Sara Harris

Head of Marketing

Midland Telecom
14 Edward Street,
Birmingham,
B1 2RX,

 

Enquiries
8:30am-5:00pm Mon-Fri
0121 214 11 00
info@midlandtelecom.co.uk

 

Support and Maintenance
8:30am-5:00pm Mon-Fri (24h/7 for telephone lines)
0121 214 11 01
service@midlandtelecom.co.uk

 

Company Reg No: 03655811

VAT No: 747527014

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