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Agent Ready Call Solution

  • On March 27, 2020
Midland Telecom Agent Ready Call Solution   Make a success of home working, don’t just divert calls to a mobile during shutdown. Most calls will end up in voice mail. Divert your calls to “Agent Ready” and it’s business as usual. Ready in 24 hours, numbered menu, each user chooses home, office, mobile or Teams […]
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Openreach has back office function impeded by offshore workers

  • On March 23, 2020
23 March 2020 Impacts of the curfew in India This briefing is to update CPs on the impacts to Openreach desk based operations due to the continuation of the COVID-19 curfew being implemented by the Indian government. The Indian government announced that it would be extending the curfew, due to the Coronavirus COVID-19 outbreak, to […]
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Coronavirus Business Continuity Planning

  • On March 12, 2020
Statement 12th March 2020 This is a communication to all our customers about our plans for the impact of the virus and likely government actions and restrictions, the effects on our employees, supply chain, customers and finances. Initial planning has been around testing the move to a full, partial or combination home working format.  We […]
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Messages On Hold: first impression counts

  • On November 1, 2019
According to numerous studies, more than 70% of callers to a business are placed on hold. If you don’t want your customers to go elsewhere, you should add a professional voice message on your phone system. Music can represent a benefit to companies when putting callers on hold: A suitable piece of music can distract the caller […]
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Charity Ride London 2019

  • On September 10, 2019
Our Managing Director has once again donned his Lycra in the name of Charity. This time to take part in the 2019 Prudential London with his Daughter to raise money for Tommys.org Tommy’s fund research into miscarriage, stillbirth and premature birth, and provide pregnancy health information to parents. They believe it is unacceptable that one […]
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Snowdon 2019 Charity Climb

  • On August 8, 2019
  In support of Scotty’s Little Soldiers our Company Accountant bravely fought the miserable weather to reach the summit of Snowdon raising £500 for the charity and in collaboration with Police Mutual Change & Business Solutions Team a total of over £2,200.       Scotty’s Little Soldiers is a charity set-up to support bereaved British […]
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ISDN switch off scam

  • On July 4, 2019
Dear Customer, We have felt the need to contact all customers about dubious sales techniques using the ISDN switch off as a route to exploit customers into changing their service or equipment unnecessarily. Some of the methods that we have seen include purporting to be “working with BT or Openreach”, or even passing themselves off as BT […]
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Fibre to the Premises (FTTP)

  • On June 7, 2019
Due to the continuing infrastructure upgrades of the fibre network in the UK, Fibre to the premises (FTTP) is becoming an option for more and more businesses, promising ultrafast speeds and affordable costs.
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The BT Openreach ISDN Switch Off starts in 2020

  • On April 12, 2019
BT Openreach have announced their intention to cease the PSTN (Analogue line) and ISDN network. Openreach are starting with a cease in new supply in 2020 and a full migration to newer technologies by 2025. This announcement is going to affect many businesses in the near future, especially those wishing to increase their existing ISDN […]
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