Midland Telecom Services

Our support arm is Midland Telecom Services Limited, we design and implement all of the installation, maintenance and support of our phone systems and unified communications. Many of our engineering staff have worked with us since the companies were started 25 years ago and hence have priceless experience and knowledge in implementing business telephone systems and VOIP solutions as well as problem solving.
 
We have a broad network of engineers covering the length and breadth of the UK, enabling our SLA emergency response time of 4 hours throughout the UK, which ensures optimum up time for our customers. The majority of the NEC, Siemens, Cisco and other phone systems we install offer the five 9s reliability. All modern NEC, Siemens, Cisco and other leading telephone systems also benefit from remote maintenance and diagnostics. Because of this, Midland Telecom can often diagnose faults remotely which ensures a much quicker fix time. As a result of this over 75% of phone system faults can now be fixed without the need for a visit to the customer, with the added benefit that our in-house engineers are able to administer moves and changes to VOIP phone systems, telephone systems or programming upon a written request from our customers.
 
All Installations, Networks and wiring deployments (including Cat5e, Cat6e and fibre backbones) are installed and planned in-house. Our installation and maintenance costs are very competitively priced with good value to our customers for large and small business telephone systems as well as VOIP and other technology implementation.
 
In addition to this we also have a dedicated Project Management Team who meticulously plan and manage all new orders. Our team will liaise with any relevant contractors, ensuring a smooth and trouble free VOIP or other phone system installation. We have many years of experience in working closely with Siemens, Nortel and our other contractors, and we manage all ordering of products on our customers behalf.
 
The Project Management Team will also access and organise training on all new Siemens, NEC and Cisco, VOIP or other telephone systems, contracting industry trained professional trainers to be on site at the customers request whenever necessary, as training is a key part to any VOIP (etc.) installation.
 
Please browse our website for further information on Siemens telephone systems, NEC telephone systems, Cisco telephone systems, VOIP, telephone call recording and other business telephone systems, including detailed information and helpful downloads. Don't forget that we are also able to offer cheap business line rental as well as cheap business phone calls.