Oak Smartphone CTi
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Oak Smartphone CTi
- SmartPhone: Allows you to preview ring who is calling (based on the address book you have imported), you have a extensions status screen – so you can see who is on the phone to who (as long as logged into smartphone), you can click to dial from Microsoft Outlook and conduct clipboard dialing (however, this is a function that is there but not supported). There is no link with a database – so they are unable to pop customers in a CRM system, the imports of the address book has to be manual and in regards to dialing from anything other than Outlook it would have to be the clipboard dialing – not an official function set up in database.
- SmartConnect: Provides all the same function as SmartPhone, but links with these standard applications: Outlook, Microsoft CRM, Act, Goldmine, Maximiser, Access, Lotus Notes, Super Office CRM and Sage Act. This means that the user will be able to pop a record in this application based on the CLI the caller presents, they can dial from the database and any changes you make in the application will be reflected in SmartConnect – as there is a live link. SmartConnect is not like SmartPhone as you do not purchase a site license (unless above 50 users) but normally on the amount of seats that you require – for example 10 users, require 10 seats of SmartConnect. SmartConnect licenses are sold in increments of 5.
- SmartConnect Enterprise: Exactly the same as SmartConnect but for integration with all other applications. If SmartConnect Enterprise is required, I need the below questions answered, so that we can investigate if integration is possible: - Client name - PBX/Phone System Make and Model - Number of seats/licenses required - CRM package - CRM Vendor - CRM Vendor contact
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