CTi database integration
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NEC My Calls Desktop CTi Software
- Screen-pop functionality for slicker call control Effective call handling takes time. If less time is spent collecting the basic information to handle the call, such as accessing a customer record on a financial database or even locating and dialling the number, more time can be spent with the customer or more calls can be handled each day. That’s where MyCalls Desktop can help, by providing the functionality of full desktop call control with contact screen-popping and a range of additional exciting productivity enhancements to My Calls Call Manager.
- KEY BENEFITS:
- Significant Time Savings - Full call control with real time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer.
- Speeds Workflow - Callers are identified immediately, with screenpopped access to database records for faster, warmer, more efficient response.
- Enhanced Personal Performance - Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity. The time savings and productivity gains soon add up. Just 15 to 20 seconds per call in a busy organisation could amount to more than 40 hours a month. How much could that be worth to your business? Time management MyCalls Desktop provides an astounding range of telephony functions from one easy to use control panel on the computer desktop. In addition to all the familiar telephone functions from dialling to call transfer, the system also makes it quick and easy to use more complex features such as call parking, all at the click of a mouse. Productivity features like Free Dialling enable users to dial a number in any application, say, a website, simply by clicking on it, which reduces the incidence of misdials. In fact, users can compile their own action views that give rapid access to different system functions including Busy Lamp Field (BLF) views of selected extensions, personal
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Oak Smartphone CTi
- SmartPhone: Allows you to preview ring who is calling (based on the address book you have imported), you have a extensions status screen – so you can see who is on the phone to who (as long as logged into smartphone), you can click to dial from Microsoft Outlook and conduct clipboard dialing (however, this is a function that is there but not supported). There is no link with a database – so they are unable to pop customers in a CRM system, the imports of the address book has to be manual and in regards to dialing from anything other than Outlook it would have to be the clipboard dialing – not an official function set up in database.
- SmartConnect: Provides all the same function as SmartPhone, but links with these standard applications: Outlook, Microsoft CRM, Act, Goldmine, Maximiser, Access, Lotus Notes, Super Office CRM and Sage Act. This means that the user will be able to pop a record in this application based on the CLI the caller presents, they can dial from the database and any changes you make in the application will be reflected in SmartConnect – as there is a live link. SmartConnect is not like SmartPhone as you do not purchase a site license (unless above 50 users) but normally on the amount of seats that you require – for example 10 users, require 10 seats of SmartConnect. SmartConnect licenses are sold in increments of 5.
- SmartConnect Enterprise: Exactly the same as SmartConnect but for integration with all other applications. If SmartConnect Enterprise is required, I need the below questions answered, so that we can investigate if integration is possible: - Client name - PBX/Phone System Make and Model - Number of seats/licenses required - CRM package - CRM Vendor - CRM Vendor contact
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