Call Recording Solutions
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Oak Record X
- recordX is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed.
- This enables any disputes to be quickly resolved and for the customer to be retained for future business. It also means the avoidance of time-consuming litigation. recordX also works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
- recordX meets the regulatory requirements defined by the FSA and by other regulatory bodies. It is also updated regularly to ensure that it continues to meet the latest regulations as and when they change.
- Users can securely access recordX both locally and remotely and review recordings that their security policy allows.
- recordX works with businesses and call centres of any size, as well as multiple sites, to deliver the maximum benefit at the most cost effective price. recordX is scalable from 4 to 480 ports per system.
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NEC My Calls Call Recorder
- MyCalls Call Recorder
- Simple, secure call recording
- Call recording is used by an increasing number of organisations because of its value in resolving commercial disputes, in training and refining call-handling skills or, for some, because it is a legal requirement.
- A recent change in FSA requirements means many companies are now obliged to record all client related telephone calls. Thankfully, MyCalls Call Recorder is a highly cost effective solution which can record inbound and outbound calls.
- It is simple to set the rules and permissions required to enable different organisational levels of access to view and playback calls.
- Easy access Recorded calls are easy to locate, either from the daily call log or using a quick search facility that filters calls by, for example, number, extension, date, etc.
- Call playback controls are similar in format to many popular MP3 players and are operated from the PC desktop. “Costly disputes can now be solved instantly”
- KEY BENEFITS •
- Secure Access - Recording, playback & storage are totally secure with rapid call identification.
- Improve Dispute Resolution - An accurate record of disputed facts assists faster, amicable resolution saving time and money.
- More Effective Training - Listening to and analysing what was actually said during a call cuts training times & improves performance.
- Security Recorded calls are easy to export and e-mail as .mp3 or .wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security they can only be replayed on MyCalls Call Recorder when they are recovered.
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