NEC My Calls Call Manager

A new standard in ‘real-time’ call management for businesses of any size Good reasons to choose SV8100 MyCalls • Improves customer service • Improves staff efficiency • Helps manage & measure sales & marketing activity • Aids staff training • Call recording helps solve disputes • Real time information enables supervisors to react quickly to changes in call traffic • Call handling information can be displayed on a plasma screen for motivational purposes Enhanced Call Handling Improves call handling efficiency and customer service by presenting valuable caller details from company databases including Outlook, directly to the users desktop before they answer the call. Speed dialing, extension BLF (busy lamp field) and full control of each call is available from the PC. How much do missed calls cost a business? Most businesses don’t even know - you can’t manage what you can’t measure. MyCalls helps follow up missed calls immediately; provides real time information about call handling throughout the day, indicating when additional staff may be required at critical times, which could help prevent losing customers to competitors. Which businesses would benefit from MyCalls? Any business that uses telephony with their customers regardless of their size - it’s not just for call centres. Call recording is also ideal for doctors surgeries and financial companies who may need to access previous calls, solve disputes, etc. Programmable alerts A unique feature of MyCalls enables customisable parameters to be set by the supervisor. This provides various alerts such as levels of unanswered calls at one time; phones left off the hook; calls exceeding preset duration or answer time; agents not at their stations etc. This means a supervisor is only alerted when action is required. Real time call management Customisable displays allows a business to adapt quickly to changing conditions. For example, improving call handling, monitoring and managing advertising campaigns, controlling staff and call costs. Respond to busy periods Call centre agents can respond to fluctuations in call volumes by logging themselves in to assist other sales staff. Call queues easily controlled Supervisors can also control the ACD queues. They can log their agents into queues from their desk, without the need for complex re-programming of the ACD system Learn More