Siemens Openscape Contact Centre
-
Openscape Office Contact Centre V3 Openscape MX/LX
The multimedia OpenScape Office Contact Center is a powerful solution for the optimal allocation and handling of calls, e-mail and faxes. Intelligent, skills-based routing ensures that customers are always connected to the most qualified agent. From version two of OpenScape Office MX on the Contact Center function is integrated part of the OpenScape Office MX application suite. The Contact Center uses HW / SW ressources of OpenScape Office application suite like database and announcements wherever it is possible. The operation of the contact center is licensed controlled Learn More -
Openscape Contact Centre My Agent
myAgent is the user portal for contact center agents, supervisors and contact center administrators. It provides information about the number of waiting calls as well as information about the Presence status of other subscribers. myAgent provides the following features: Call processing Caller details Agent callback Agent status Presence status Real-time monitoring of queues Assistance As an agent you can request assistance from the supervisor during a call. When doing so, you can specify the reason and the type of assistance you require: Instant messaging, Silent Monitoring or Override. Instant Messaging Instant Messaging enables you to exchange instant messages (i.e., to chat) with other internal subscribers. Instant Messaging is possible in combination with myPortal, myPortal for Outlook, myAgent or myAttendant. Directories Voice and Fax messages Reports Learn More -
Openscape Contact Centre My Reports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views. Furthermore my Reports offers the ability to customize them to individual requirements or to create new reports via the integrated BIRT (Business Intelligent and Reporting Tools) generator. The user portal myReports offers comfortable functions for creation of historical reports to the user. User can select a report out of over 80 predefined topic oriented historical reports. If necessary user can modify existing report templates according to his needs using the built in report generator. The automation functions of myReports allow user on one hand an 'ad hoc' report generation, report output on his Desktop and on the other hand a scheduled sending of report by e-mail. my Reports is able to export the generated reported data in common export Formats in case data should to be processed on by other programs afterwards. Learn More
Compare Products
You have no items to compare.