NEC Telephone Systems
NEC are one of the worlds leading communication companies, owned by the fourth biggest company in the world.
- Established since 1899
- Over £2 billion is invested each year into vital research and development
- NEC has one of the largest patent collection across the globe
- Japan’s biggest supplier of phone systems throughout the SME sector
- Over 150,000 employees worldwid
- Listed in the world's top five glocal companies for both communications and computers
The NEC telephone systems portfolio is ideal for offices looking to specify ISDN 2, ISDN30, SiP Trunks or any combination of the three with requirements from 4 -500 extensions, with no real ceiling due to its ability to daisy chain via IP. Its complete IP solution ensures global networking capabilities with IP devices making home working or small business telephone systems satellite offices part of the system. The NEC boasts DECT, IP DECT and WiFi cordless, Mobility where Mobile phones act as extensions from the telephone system, Computer Telephone Integration (CTI) that make full use of Outlook and other databases, Voice processing from basic voicemail and auto attendant to full Unified messaging that allows you to view voicemail e-mail and fax messages, and an award winning range of handsets that are unique in their design where they can be taken apart to offer ultimate flexibility.
Midland Telecom have been hugely successfull with the NEC SV8100 and NEC SL1100 business telephone systems. We have more many high profile solutions in the market place including Global Multi site unified communications solutions networked over global MPLS Networks, and a large university in Central Birmingham.
NEC telephone systems benefit form 2 separate and Unique Software solutions that includes real Time Reporting, Call Centre Software, Call Recording in the My Calls Brand, and then a high end Software solution which includes a high end Multi media contact centre and seamless integration to Outlook for Presence availability.
The SV8100 is a unique communication solution for up to 500 users. Its expandability means it can work at any level, from a technically superb phone system, to a truly advanced unified communications platform. Business performance is improved significantly by making an entire workforce more reachable wherever they are based. Part of the UNIVERGE 360 portfolio, the SV8100 creates ‘360-degree communication’ encompassing fixed, mobile and converged communication such as e-mail, presence and instant messaging. In short, it makes Unified Communication a reality. Key features: • Unique interchangeable handset design • Unique Netlink survivability between branches • Unique Bluetooth handset • Modular architecture for economical scaleability • VoIP and traditional voice support • Aggressively priced • Embedded applications including voice mail • Mobile Extensions at no extra cost The SV8100 is the ideal communication solution for almost any workplace - here are just a few examples: The Small Office - Aggressively priced compared to other smaller systems, but with enormous scaleability as a business grows. The SMB - The SV8100 offers productivity and efficiency tools that are usually associated with more expensive large corporate systems. The Call Centre - Powerful call management software ensures customer service levels, and your workforce, are optomised at all times. The Branch Office - These can benefit from highly cost effective unique Netlink feature – allowing multiple systems to operate as one. Netlink also offers multiple business continuity options. The Homeworker - The latest VoIP technology ensures costs are minimised, and access to system features are maximised. The Mobile Worker - Whether on-site or out in the field our comprehensive mobile connectivity solutions ensure a user is contactable whenever and wherever they are. Cutting edge features such as mobile extension are delivered with no additional cost. Hotels & Hospitality - A range of specific features that will enhance a guests’ hospitality experience, while at the same time optimise staff efficiency. Healthcare Environments - By simplifying and enhancing the communication process health professionals have more time to spend with patients. Response time is also improved substantially. Specialised Professions - Legal and finance professions benefit from features such as call recording which is effortless, easily accessed and completely secure. Learn More
The NEC SL1100 provides a powerful communication tool which is built for business.
The high spec built-in voice response system provides Auto Attendant and auto-routing functionality at no extra cost, ideal for small companies with limited budgets. And with a choice of either IP or digital technologies, the SL1100 is a truly versatile solution.
Mobile Extension: Be in when you’re out With a Mobile Extension, you can carry your offi ce number with you when you’re on the road. With access to system features such as caller ID, call transfer and voicemail, it really is like being in the offi ce, whether you’re travelling, on leave or stuck in traffi.
Get more out of your team Company specialists can now be empowered to maintain high service standards when out of the offi ce, helping you make the most of your most valuable members of staff.
Never miss a sales call Salespeople can use Mobile Extension to ensure that even when they’re on the road, they never miss out on a call which could lead to a lucrative business opportunity.
Wireless DECT: Maintain service levels when away from your desk With DECT handsets for wireless voice communications, you can move around the office and remain reachable, so you don’t lose touch with colleagues or customers.
Voicemail and Auto Attendant:
What is InMail? InMail is more than just a regular voicemail box. Packed with powerful business features, this is a solution to make keeping up to date easier than ever.
A record for when you need it Using Conversation Recording, you can keep track of important discussions. Recordings can be emailed to colleagues and stored for quick reference. Keep your customers and colleagues up to date Whatever you’re up to, you can have the right recorded message to match.
With three Personalised Greetings, you can select them depending on your availability or the time of day. For example, announce if you are out of the offi ce, on annual leave, and even suggest an alternative contact.
Never miss another message With Message Notifi cation to your desk phone, home offi ce or mobile phone, you can monitor your mailbox effortlessly wherever you are. You can even choose to receive email notifi cation with the message included as an audio attachment.
What is MyCalls? A complete call management solution, MyCalls provides detailed call activity, allowing you to respond to changing conditions in your business more quickly. Your workforce is your most important asset, and now you can manage your whole team from your PC desktop. You can’t manage what you can’t measure How much custom could missed calls be costing your business? Many companies don’t know and have no means of finding out. With MyCalls, you can follow up missed and abandoned calls immediately, giving you the potential to avoid losing business to your competitors on a daily basis.
Advanced call recording With MyCalls Call Recorder, calls can be effortlessly recorded and archived, providing an effective way of resolving disputes and a useful tool for staff training. With the advanced call recorder, small sections of a call can be named, colour coded and saved separately, enabling you to retrieve crucial information more quickly when needed.Learn More