CallPilot Unified Messaging



Overview

CallPilot provides Voice/Fax Messaging as well as integrated Unified Messaging capabilities through the users’ familiar desktop e-mail environment or Web based Unified Messaging and personal mailbox management with My CallPilot. CallPilot 5.0 introduces several new features and functionalities focused on reducing total cost of ownership (TCO), improving the user experience and ease of use, increasing robustness and reliability, and providing additional messaging parity functionality to expand the addressable market.


Key Features:

Does not impact e-mail servers or generate high volumes of LAN or WAN traffic.

Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, Linux, and Citrix environments.

Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.

Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.

CallPilot

Features & Benefits


CallPilot Unified Messaging Features

Compose, Send, Reply, and Forward voicemail and faxes from a desktop PC client, Web enabled browser, or telephone

Each CallPilot message can include text, voice, and fax in a single message

Call the sender of a voicemail, fax, or email message with a single click

Click-to-Call - Initiate a call from any directory entry

Address book integration to quickly address voice and fax messages

Instant Messaging integration provides the message senders presence status from within the e-mail/CallPilot interface

Reply to messages with an Instant Message (IM) using MCS 5100 or Windows Messenger
Speech Activated Messaging (SAM) gives you hands-free access to messages
E-mail by Phone provides text-to-speech capabilities for accessing e-mail when away from your PC

Remote message notification to PDAs, pagers, cell phones, or RIM devices

Access to messages via mobile e-mail enabled devices (PDAs, etc.)

Personal message distribution lists and broadcast message options

Adjust voicemail playback options (volume, speed-up, slow-down, rewind, fast forward, etc.)

Message blocking options will prevent private voice messages from being forwarded or saved to an external media source

My CallPilot Web messaging provides access to voice, fax, and e-mail messages from any location

My CallPilot Web pages for personal user mailbox administration and access to "how to" information - Users can change passwords, manage distribution lists, set-up notification options, and manage their personal greetings, all from an intuitive Web interface
CallPilot Manager Web pages for maintaining and managing your CallPilot system
Simplified configuration of caller services, including auto attendants and voice menus with CallPilots’ Application Builder

CallPilot Reporter Web pages that provide over 50 pre-defined reporting options
Support for networking with other messaging systems using industry standard protocols such as VPIM and AMIS

Alternate User Interfaces (AUIs) are provided to ease the transition from competitive messaging systems

Symposium integration for voice services -- enables Symposium Call Center Server (SCCS) customers to integrate with CallPilot

Three hardware platforms to choose from: IPE, Tower and Rackmount

Benefits

Access messages from anywhere, any device, any time

Users can save 50 percent of time spent sending and retrieving messages by using CallPilot to integrate voice, fax, and e-mail messages

Mobile workers can remain productive while away from the office

Reduction in fax machines, fax lines, and employees’ time spent running to and from shared fax machines

Web-based personal mailbox administration with My CallPilot - off-load tasks that are typically handled by an administrator

No impact to existing e-mail servers

Simplified installation and deployment using automated software delivery systems such as Microsoft SMS

Web based management from any location

Unified Messaging Clients

CallPilot is supported in a variety of client environments and is considered the most versatile unified messaging application in the market.

Desktop messaging integration with Microsoft Outlook, Lotus Notes, and Novell GroupWise
Internet mail integration with Outlook Express, Outlook 98, Outlook 2000, Outlook 2002, Netscape, and Qualcomm Eudora Pro
My CallPilot Web messaging available using Netscape and Microsoft Internet Explorer
Macintosh My CallPilot Web messaging
Linux Mozilla and Firefox My CallPilot Web messaging