At the core of HiPath OpenOffice ME is the OpenScape Office application suite. Here are just some of the built-in features included in the solution: presence management, conference management, mobility capabilities, personal voicemail and fax boxes, personal auto-attendants and notifications.
HiPath OpenOffice ME from Siemens puts an end to inefficient and inadequate communications.
It enables you to achieve new levels of productivity by freeing up bottlenecks, reducing wasted time and speeding up decision making. So you can increase customer and employee satisfaction and improve revenue opportunities – all at a reduced operational cost. Wow!
The Nuts And Bolts
Your at-a-glance guide to the features and
functionality of HiPath OpenOffice ME.
Presence
Lets everyone set their availability so you’ll know if someone is in a meeting, on a phone call, when they’ll become available and the best way to contact them. If you’re out of the office you can even update your availability via your phone. Conference Management HiPath OpenOffice ME makes it easy to set up conference calls using the “Conference Management” feature. Schedule your conference calls, create a dial-in or ad-hoc call on the fly by simply dragging and dropping participants from your directory. Remember, there are no conference call charges.
It’s all handled through HiPath OpenOffice ME, so costs are reduced and productivity is improved because everyone can get together to make the decisions required to move forward.
Microsoft Office Outlook plug-in
Because HiPath OpenOffice ME integrates seamlessly with Microsoft Outlook, everyone can access all their communications via a single screen. Email, voicemail, fax and instant messages can be viewed, managed and answered from the application they’re most familiar with – the Outlook screen they use everyday. What’s more, presence status and voicemail greetings will change
dynamically based on events in the Outlook calendar, so callers will always get the latest
information about staff availability. There’s no need to switch between systems or screens, so its not surprising that productivity is increased. Or that the office suddenly seems more chilled out.
A feature rich system that makes working a pleasure HiPath OpenOffice ME is a total solution
package that comes with a whole host of cool features. Just think how convenient they could be for your business:
Directories
Forget multiple directories and personal phone lists. With HiPath OpenOffice ME you have ONE directory that brings ALL your contacts together.
Favorites List
Group all your key contacts in one place. Drag and drop new favorites in as your work
teams or projects change.
Voice Message Box
Route all your mobile and desk phone messages to your HiPath OpenOffice ME voicemail
box to give you current, manageable information. Prioritize messages from your computer without even having to listen to them.
Fax Message Box
HiPath OpenOffice ME includes a Personal Fax Box that lets you receive and respond to faxes as easily as an email, with the ability to read it, print it, send it and store it. No more searching for paper copies of that vital fax with new instructions from your customer.
Personal Call Journal
Displays your call history and tracks and prioritizes which customers, vendors and other contacts you need to get in touch with. Just click to call them back.
Call Me
Even permanently office based staff may find it necessary to work from home sometimes. Call Me lets anyone in your company turn any phone, anywhere, into their work phone for as long as they want – and you pay the same call rates as you would if they were working in your office.
Personal Notifications
Missing time-sensitive messages can really slow you down. To stay current, you need to be able to see them coming. Personalized Notification gives you full visibility, alerting you to incoming messages in real time. Personalized Notification will email, call or text you based on your presence status, so you can prioritize each message in a glance and respond accordingly.
Info Status Pops
Know which calls need your attention now and which ones can wait. With Info Status Pops, a small pop-up in the bottom corner of the screen notifies you each time a phone call comes through. See the name and number of the caller and handle each incoming call appropriately. Redirect it, answer it, or record it in a single click.
Personal AutoAttendant
Provides multiple options to callers if you’re busy. Allows callers to leave a message or be transferred to someone else who may be able to help at that moment.
Attendant Console
Great for company operators, office administrators or team leaders – a single screen shows incoming calls, calls on hold, and the presence status of everyone in your organization.
Check a colleague’s voicemail or change their status for them – with the permission of the user, of course.
Dial from any Desktop Application
Click and dial a contact number immediately from a customer database file, email signature
or CRM package. HiPath OpenOffice ME can do it from any application with a listed number.
Live Call Recording
Record important calls to review afterwards, so you can give the caller your full attention.
Instant Messaging
Send a message to a contact on another call to notify them if another call is waiting, or if their attention is needed for another matter