Presence

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I am a multi-site manager

07/10/2008
new website launched
we have launched our new website this week
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19/01/2009
Midland Telecom Partner with NEC
Midland Telecom partner with NEC for their Univerge 360 unified comms solution
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02/04/2009
What Recession?
Midland Telecom kick on!!
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15/07/2009
Midland Telecom deploy global NEC solution for Red Prairie
Midland Telecom have just completed a global 6 site VOIP NEC solution for market leaders Red Prairie. With 6 sites in total spanning over 450 extensions we are very happy with the deployment, and management of their Lines and Calls network services being an addition also.
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01/08/2009
Midland telecom e Shop Opens for business
Midland Telecom have teamed up with Nimans/Rocom to develop and launch their new E shop. www.midlandtelecomshop.co.uk
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09/02/2010
Midland Telecom kick on with Aastra
Midland Telecom Strengthen relationship with Aastra Telecom
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09/06/2010
Midland Telecom enjoy success with NEC
Midland Telecom enjoy success with the NEC SV8100
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14/07/2010
Midland TML Expand
Midland TML, Midland Telecoms Lines, calls and broadband division expand
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09/08/2010
Midland TML sell Mobile Phones
Midland TML now have a Mobile Phones division
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11/08/2010
Midland Telecom enjoy Big Wins With Siemens
Midland Telecom Win high profile Bids with Siemens Openscape
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12/08/2010
leasing on the up
Leasing becomes more the weapon of choice
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12/08/2010
Aastra Success
Midland Telecom enjoy new benefits of the Aastra Intelligate
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12/08/2010
Midland work with Nissan
Midland Telecom roll our NEC SV8100's for Nissan
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06/10/2010
Midland Telecom Portfolio
Midland Telecom Portfolio grows
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11/10/2010
Midland Telecom resume
Description of Midland telecom
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15/10/2010
Big Win for Midland Telecom
Midland telecom are awarded the tender for University College Birmingham
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24/06/2011
midland telecom upgrade with the Aastra 400
Midland Telecom continue their 10 year plan with Ascom/Aastra with the adoption of their new range the Aastra 400
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04/07/2011
midland upgrade with Avaya Ip 500
Midland telecom expand their partnership with Avaya
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05/07/2011
twitter, facebook and Linkedin
Midland telecom go Social !!!
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06/07/2011
Midland telecom take on the NEC SL1100
Midland Telecom continue their commitment with NEc with their latest NEC SL 1100 digital/IP phone system
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06/09/2011
Siemens Lead the Gartner Magic Quadrant UC 2011 reports
Each year Gartner publish their well regarded reports on the telecoms industry. The Latest gartner reports on Unified communications places Siemens at the Top of their Magic Quadrant.
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17/11/2011
Midland Telecom Partner with Cisco
Midland Telecom have extended their partnership with Cisco to become a fully accredited select Partner. we are now fully trained on sales and engineering to deploy The Cisco portfolio of Voice, Data and Security products.
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>> View all news

Presence

- View real-time status of the whole company

Presence gives you a bird’s eye view of the organisation by providing real-time information
on the whereabouts and availability of staff regardless of their location.

Your ability to quickly find the company ‘expert’ you require to close a sales call or resolve a customer service enquiry can be the difference between a satisfied customer and a disgruntled one. Presence makes first call resolution a reality, improving the quality of your external interactions.

• Presence allows users to view the status of all other users within the organisation.

• Users enable their own Profile status so that when they are in the office, their availability is recognised and displayed (‘At my desk,‘Away from my desk’) for all users across the network.

• A user is seen to be available if they use their mouse, keyboard or telephone. After 10
minutes (or a configurable period) of inactivity, the user is considered to be away.

• Users can request return notification for any other Presence user. This activates a
screenpop to notify the user when the person they wish to speak to becomes available.

• If a user’s current profile is ‘forwarded’ (ie., the user’s phone is diverted to Voice
Messaging) and their Presence is detected, the user receives a reminder screenpop
so they can update their Profile status (eg. change it to ‘In the office’ so that they
can receive calls at their desk).

• Presence users can choose to display the subject of their active Microsoft® Outlook
appointment for other users to view. This is particularly useful for keeping operators and
receptionists informed of staff whereabouts and availability.

• Presence allows users to access Global, Personal and Microsoft® Outlook Contacts buttons for one-touch and speed dialling.

Aastra

Toshiba

Microsoft

Cisco Systems