Call Management Software | AI Office

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07/10/2008
new website launched
we have launched our new website this week
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19/01/2009
Midland Telecom Partner with NEC
Midland Telecom partner with NEC for their Univerge 360 unified comms solution
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02/04/2009
What Recession?
Midland Telecom kick on!!
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15/07/2009
Midland Telecom deploy global NEC solution for Red Prairie
Midland Telecom have just completed a global 6 site VOIP NEC solution for market leaders Red Prairie. With 6 sites in total spanning over 450 extensions we are very happy with the deployment, and management of their Lines and Calls network services being an addition also.
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01/08/2009
Midland telecom e Shop Opens for business
Midland Telecom have teamed up with Nimans/Rocom to develop and launch their new E shop. www.midlandtelecomshop.co.uk
...read more

09/02/2010
Midland Telecom kick on with Aastra
Midland Telecom Strengthen relationship with Aastra Telecom
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09/06/2010
Midland Telecom enjoy success with NEC
Midland Telecom enjoy success with the NEC SV8100
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14/07/2010
Midland TML Expand
Midland TML, Midland Telecoms Lines, calls and broadband division expand
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09/08/2010
Midland TML sell Mobile Phones
Midland TML now have a Mobile Phones division
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11/08/2010
Midland Telecom enjoy Big Wins With Siemens
Midland Telecom Win high profile Bids with Siemens Openscape
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12/08/2010
leasing on the up
Leasing becomes more the weapon of choice
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12/08/2010
Aastra Success
Midland Telecom enjoy new benefits of the Aastra Intelligate
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12/08/2010
Midland work with Nissan
Midland Telecom roll our NEC SV8100's for Nissan
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06/10/2010
Midland Telecom Portfolio
Midland Telecom Portfolio grows
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11/10/2010
Midland Telecom resume
Description of Midland telecom
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15/10/2010
Big Win for Midland Telecom
Midland telecom are awarded the tender for University College Birmingham
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24/06/2011
midland telecom upgrade with the Aastra 400
Midland Telecom continue their 10 year plan with Ascom/Aastra with the adoption of their new range the Aastra 400
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04/07/2011
midland upgrade with Avaya Ip 500
Midland telecom expand their partnership with Avaya
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05/07/2011
twitter, facebook and Linkedin
Midland telecom go Social !!!
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06/07/2011
Midland telecom take on the NEC SL1100
Midland Telecom continue their commitment with NEc with their latest NEC SL 1100 digital/IP phone system
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06/09/2011
Siemens Lead the Gartner Magic Quadrant UC 2011 reports
Each year Gartner publish their well regarded reports on the telecoms industry. The Latest gartner reports on Unified communications places Siemens at the Top of their Magic Quadrant.
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17/11/2011
Midland Telecom Partner with Cisco
Midland Telecom have extended their partnership with Cisco to become a fully accredited select Partner. we are now fully trained on sales and engineering to deploy The Cisco portfolio of Voice, Data and Security products.
...read more

>> View all news

Oak Report Brochure

Call Management is the most cost effective
business system that any company can buy
today. Through cost savings on telephone
calls, improved customer service, and
more effective telephone usage aioffice
can show return on investment within three
months.

Effective telecommunications is vital to the success of any business in the 21st century. But how do you know if your sales and service personnel are working most effectively? And how can you drill down and identify specific ways in which you can help them to improve?

A modern call management system will give you the information you need to manage calls effectively. You will have a window on all call activity, with instant, live reports on overall and individual activity. You can customise reports to your business to give you clear, graphical reports on screen that enable you to identify at a glance areas where staff are overloaded and deploy more resources/ You can monitor the performance of individual staff and provide targeted training and advice to boost their performance.

And you can do all this with a system developed by one of Europe’s leading independent telecomms companies. First introduced in 1992, Oak’s aioffice call management systems have been chosen by tens of thousands of businesses throughout Europe and have gone from strength to strength:

aioffice

No business should be without one. Since 1992 the Advance
name has been synonymous with excellence in Call Management
and, with tens of thousands of systems installed in the UK and
Europe, continues to be the de facto choice for businesses.
aioffice continues the tradition of excellence with a host of new
features that enable the customer to get the most from their
telephone system, to continually improve customer service, to
keep call and telephone costs under control and to maximise
the efficiency of telephone usage throughout the organisation.
aioffice allows for the automation of most tasks thus minimising
the management overhead but maximising its effective usage in
every organisation.

Management Features

Modern and intuitive user interface
Remote access using the user friendly web interface with
standalone web server for simple installation
Comprehensive range of reports including Cost, Response, Traffic,
and Account Codes in PDF, HTML, CSV and print formats
Large range of selection criteria to allow reports to be
customised to meet individual or corporate needs
Powerful report scheduler that allows the automated delivery
of reports by email to selected users
Real time monitor that displays calls in itemised and graphical
format
Exceptional calls alarm system identifies and sends notification
via screen popup, email or SMS to highlight call*
* subject to smdr output from switch

Collection of CILE/SMDR information by IP across your LAN, serial
connection to traditional switches, by CSV import or by ODBC
connection to a switch call database
Full range of Carrier Costing Tables with regular updates
All reports can be previewed on screen with zoom and page search
facilities allowing a quick review of the largest of reports
Each extension can be named and placed into Departments/Groups.
Groups can then become part of other Groups to create a Group
Hierarchy. Reports can then be chosen which use the Group Hierarchy
to present Summary or Itemised Call information
Account Reports allow for Call Cost Uplift and Professional
Charges

Full Help Desk support, with the option of 24-hour cover on request
Full installation package included
Compatible with Windows XP Pro, Windows 2000 & Windows 2003

Aastra

Toshiba

Microsoft

Cisco Systems