Call Recording Applications

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07/10/2008
new website launched
we have launched our new website this week
...read more

19/01/2009
Midland Telecom Partner with NEC
Midland Telecom partner with NEC for their Univerge 360 unified comms solution
...read more

02/04/2009
What Recession?
Midland Telecom kick on!!
...read more

15/07/2009
Midland Telecom deploy global NEC solution for Red Prairie
Midland Telecom have just completed a global 6 site VOIP NEC solution for market leaders Red Prairie. With 6 sites in total spanning over 450 extensions we are very happy with the deployment, and management of their Lines and Calls network services being an addition also.
...read more

01/08/2009
Midland telecom e Shop Opens for business
Midland Telecom have teamed up with Nimans/Rocom to develop and launch their new E shop. www.midlandtelecomshop.co.uk
...read more

09/02/2010
Midland Telecom kick on with Aastra
Midland Telecom Strengthen relationship with Aastra Telecom
...read more

09/06/2010
Midland Telecom enjoy success with NEC
Midland Telecom enjoy success with the NEC SV8100
...read more

14/07/2010
Midland TML Expand
Midland TML, Midland Telecoms Lines, calls and broadband division expand
...read more

09/08/2010
Midland TML sell Mobile Phones
Midland TML now have a Mobile Phones division
...read more

11/08/2010
Midland Telecom enjoy Big Wins With Siemens
Midland Telecom Win high profile Bids with Siemens Openscape
...read more

12/08/2010
leasing on the up
Leasing becomes more the weapon of choice
...read more

12/08/2010
Aastra Success
Midland Telecom enjoy new benefits of the Aastra Intelligate
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12/08/2010
Midland work with Nissan
Midland Telecom roll our NEC SV8100's for Nissan
...read more

06/10/2010
Midland Telecom Portfolio
Midland Telecom Portfolio grows
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11/10/2010
Midland Telecom resume
Description of Midland telecom
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15/10/2010
Big Win for Midland Telecom
Midland telecom are awarded the tender for University College Birmingham
...read more

24/06/2011
midland telecom upgrade with the Aastra 400
Midland Telecom continue their 10 year plan with Ascom/Aastra with the adoption of their new range the Aastra 400
...read more

04/07/2011
midland upgrade with Avaya Ip 500
Midland telecom expand their partnership with Avaya
...read more

05/07/2011
twitter, facebook and Linkedin
Midland telecom go Social !!!
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06/07/2011
Midland telecom take on the NEC SL1100
Midland Telecom continue their commitment with NEc with their latest NEC SL 1100 digital/IP phone system
...read more

06/09/2011
Siemens Lead the Gartner Magic Quadrant UC 2011 reports
Each year Gartner publish their well regarded reports on the telecoms industry. The Latest gartner reports on Unified communications places Siemens at the Top of their Magic Quadrant.
...read more

17/11/2011
Midland Telecom Partner with Cisco
Midland Telecom have extended their partnership with Cisco to become a fully accredited select Partner. we are now fully trained on sales and engineering to deploy The Cisco portfolio of Voice, Data and Security products.
...read more

>> View all news

Oak Record X brochure

Click here for demonstration videos of the Record 09 voice recording solutions

http://help.oak.co.uk/record/Online%20Help/index-visual.html

Record is a comprehensive extension and line side
recording solution packed with innovative features to
search, record, play and archive calls. Leading edge web
technologies ensure that Record is the most powerful
yet easiest to use call recording solution available.

Record is designed to enhance your business
by enabling you to deliver the best possible
service to your customers.

By recording all telephone orders or
discussions, you can quickly confirm back
to a customer what was agreed. This enables
any disputes to be quickly resolved and for
the customer to be retained for future
business. It also means the avoidance of
time-consuming litigation.

Record also works alongside your staff to help
them develop their customer service skills
as well as drive new sales through better
telesales techniques.

Record meets the regulatory requirements
defined by the FSA and by other regulatory
bodies. It is also updated regularly to ensure
that it continues to meet the latest regulations
as and when they change.

Users can securely access Record both locally
and remotely and review recordings that their
security policy allows.

Record works with businesses and call
centres of any size, as well as multiple sites,
to deliver the maximum benefit at the most
cost effective price.

Record is scalable from 4 to 480 ports
per system.

• Resolve Disputes

Find calls quickly and email an extract of the call to
your client to confirm contract details.

• Demonstrate Compliance

For many organisations it is necessary to show that
that FSA rules have been followed.

• Monitor Quality

Review calls to ensure that all clients have been
dealt with professionally at all times

• Improve Performance

Work with staff to develop their telephone and
telesales techniques.

• Share

Share conference calls and online meetings with
business colleagues.

FSA Regulations

"From March 2009, firms will have to record all telephone conversations and electronic communications relating to
client orders and the conclusion of transactions in the equity, bond, and derivatives markets”. http://www.fsa.gov.uk/pages/Library/Communication/PR/2008/017.shtml

If you act in the bond, equity or derivatives markets and talk to your clients about orders or completion of transactions,
then you must have call recording in place by March 2009. WE CAN HELP.

Record 09, the latest call recording software from Oak provides a host of new features that make it remarkably easy to use
and ensure you meet all of the regulator’s requirements to record and archive calls.

Companies that are likely to be affected by the new rules include:

• Banks
• Building Societies
• Credit Unions
• Equity Release
• Financial Advisors
• Hedge Funders
• Holding Companies
• Insurers – Income protection
• Investment and Trust Companies
• Life Assurance
• Mortgage Advisers
• Pension Advisers
• Stockbrokers

Aastra

Toshiba

Microsoft

Cisco Systems