Business Communications Manager 450
Overview
View Larger ImageBusiness Communications Manager 450 is an all-in-one, affordable
platform for converged voice and data communications; ideal for medium-sized
businesses and branch offices with 30-250 users. The unified communications
capabilities of the Business Communications Manager 450 include unified
messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony
Integration (CTI) and Intelligent Contact Centre functionality to connect
people quickly - enabling businesses to gain a competitive edge in an environment
where speed, simplicity and savings are integral to success. Other advanced
applications include robust telephony features, voice messaging, IP networking,
Internet access, mobility solutions and IP telephony. With an easy-to-use
and highly flexible architecture, the Business Communications Manager 450
enables mid-size sites to benefit from convergence capabilities that were
previously only available to much larger organizations.
Features
& Benefits
BCM Provides Access to Key Features of Unified Communications
BCM provides a highly effective platform for customers seeking cost effective
Unified Communications solutions. Applications such as:
Unified messaging for simplified and efficient communications
BCM50 consolidates voice, fax and email
messages onto users’ PCs, laptops or PDAs, managing them through one
standard application such as Microsoft Outlook or Exchange. Important messages
are sent and received regardless of device - a real time saver and productivity
booster.
Message Forwarding*: a must
for employees on the go
Voice, fax or text messages can be forwarded
to a wide variety of email clients and PDAs keeping employees connected
to customers and each other wherever they go. You can attach a compressed
WAV file to the email, so users can play the voice message or see the fax
message on the destination device. Its simple to install with no add-on
client software or firmware required. Simply activate Message Forwarding
with the existing BCM Unified Messaging authorization codes.
Meet-Me Conferencing to make meetings easy, secure and productive
Reduce your
conferencing expenses by eliminating the need for external services. Parties
can easily establish a teleconference for up to 120 participants using the
CEC, with 60 simultaneous participants on one conference. A Rich set of user
controls enables the "chairperson" to start, stop, secure and control the
conference. A flexible feature ideal for larger conferences, specifically
those involving outside suppliers.
Computer
Telephony Integration (CTI)
Simple to activate, set up and manage,
CTI enables you to use third-party, PC-based applications to control telephone
services, such as a click-to-call company directory or automatic screen
"pops" of a customer’s account status alongside a customer’s
call.
Integrated Intelligent Contact Center to provide better customer service
Direct clients and customers to the right contact quickly - increasing customer
satisfaction and business productivity. Advanced reporting and multimedia
applications maximize customization and flexibility.
Big-business
applications - without a big price tag
The Business Communications Manager 450 comes with hundreds of telephony
features and a full suite of integrated applications pre-loaded "in the
box" - as your business needs evolve, you can easily activate more capabilities.
Rich multimedia applications can be activated to voice-and chat-enable a
website. These features are all orderable via simple software keycodes and
do not require extra hardware.
Voice messaging: a must for employees on the go
Even if employees aren’t there
to answer the phone, they can still get the message; callers can leave information
in a mailbox for selected users, departments or groups of users. Employees
can record personalized greetings and enjoy anywhere-anytime password-protected
access to their messages marked with calling line ID, time and date of the
call and priority level.
Automated
attendant to ensure calls get answered
This always-on-duty
"administrative assistant" answers calls to your business with personalized
greetings and menu options -- routing calls to the right people, departments
or voice mailboxes. Provisioning less overhead for staff and satisfied customers.
Advanced
Paging Productivity Pack for sophisticated paging and text-messaging capabilities
The Advanced Paging Productivity Pack
(APP Pack) is a suite of advanced applications designed to increase employee
productivity, improve customer service and streamline business processes
- virtually anywhere paging and text-messaging are used. Features include
One Button Paging and Text Messaging, Customer Assistance Paging and Scheduled
Announcements.
Ad-hoc
conferencing to take care of business quickly
It’s
easy to get the team together for a meeting at the spur of the moment, regardless
of where they’re located. Simply initiate a teleconference call with
up to 120 total participants using the CEC, with 60 simultaneous participants
on one conference, without the need for a conference operator or service.
Mobility
options to keep employees accessible and connected
Whether
your employees are in the office, nearby or even traveling, BCM50 has a full
suite of mobility offerings to choose from including digital and IP wireless
handsets or even PDA and PC-based soft-clients. Regardless of location, your
employees can stay connected to customers and each other.
Activity
Reporter
Better
understand and optimize your call flows - for improved customer service
and cost savings. The basic version Activity Reporter is an on-box reporting
system that provides reports on Business Communications Manager telephony
data metrics (e.g., Call Accounting, Auto Attendant Call Routing and Voicemail).
The full version is an off-box system offering more advanced reporting capabilities
and greater flexibility, enabling you to organize information the way you
want